We are a team committed to an ambitious journey:
We work to promote well-being in an inclusive society.
We put our heart into it.
But also a lot of humility, initiative, friendliness, honesty, transparency, diversity and interest in people.
We move by objectives, acting on time:
we follow the processes consistently and practice the problem solving methodology.
Our judgments are based on facts, experience, feedback, but also intuition and we make decisions that get the consensus of the whole team.
Our soul is divided between the proactivity of start-ups and the solidity of an experienced team. Security, privacy and legality guide our every action. Those who work with us know how to take responsibility for what he does, strive to provide excellent service, communicate openly and, when needed, give space to lightness.
It is only thanks to the diversity of experiences that excellent routes are built: we have never had any doubts about this. Diversity and respect are intertwined in Jopla’s DNA, and it is on this basis that we look for new people to integrate into the team. We focus on their capabilities and their wonderful specificity.
We practice empathy towards our customers by identifying their needs and the reasons behind their requests. Each person on the Jopla team is encouraged to interface directly with customers, experience the work of back-office support and understand its challenges.
Every year, the whole team participates in an event with customers to discuss the year and plans for the next one together. We celebrate every little improvement, even if it’s just a 1 second reduction in customer waiting times.
We at Jopla consider Artificial Intelligence as our ally to improve customer service. We use it with an ethical spirit because our goal is to make the connections between those looking for professionalism and those who offer this professionalism easier and more inclusive.
In addition, we reduce the environmental impact generated by working collaborations born on Jopla.